Table of Contents
How Soul777 protects your data
SSL Encryption
All data transfers are secured with 256-bit SSL encryption. No third party can access your information.
Two-factor authentication
OTP verification is used as an additional layer of account security.
No data selling
Your personal information is never sold or transferred to any third party.
Secure Database
All member data is stored on encrypted servers accessible only to authorized personnel.
Regular Audits
Soul777's security infrastructure is regularly audited by independent third-party experts.
Your control
You may request to view, correct, or delete your data at any time.
1. What Information We Collect
When you create an account and use the platform, Soul777 collects various types of information. Details are provided below.
Directly Provided Information
Information you provide directly when registering or managing your account:
- Full name and date of birth
- Mobile number and email address (if applicable)
- National ID information for identity verification
- Payment information (bKash/Nagad number)
- Support chat conversation content
Automatically collected information
Information collected automatically while you use Soul777:
- IP address and device type
- Browser type and operating system
- Platform login time and session duration
- Pages visited and games played
- Transaction history and betting activity logs
Information Received from Third Parties
Some information may reach us through payment processors or identity verification providers, but it is used solely for the purpose of delivering services.
2. How Your Information Is Used
Soul777 uses collected data only for legitimate and necessary purposes. Data is never used for unauthorized or unnecessary activities.
| Purpose of Use | What data is used | Legal basis |
|---|---|---|
| Account management | Name, mobile number, date of birth | Contract performance |
| Payment Processing | Payment details, transaction logs | Contract performance |
| Identity Verification (KYC) | National ID information | Legal obligations |
| Fraud Prevention | IP, device, and transaction patterns | Legitimate Interest |
| Customer support | Contact information, support history | Contract performance |
| Promotions & Bonuses | Gaming history and preferences | Consent |
4. Cookies & Tracking Technologies
Soul777 uses cookies to ensure the platform functions properly and to enhance your experience.
Cookie types
- Essential cookies: Essential for login sessions and security — these cannot be disabled.
- Functional cookies: Used to remember your language preferences and settings.
- Analytics cookies: To review platform usage — fully anonymized.
You can disable non-essential cookies through your browser settings, though some features may not work as intended.
5. Data Security Measures
Soul777 uses industry-leading technology to protect your personal information. Our security infrastructure is regularly updated.
- TLS/SSL encryption is applied to all data transmissions.
- Stored data is protected with AES-256 encryption.
- Multi-factor authentication is mandatory for server access control.
- Regular penetration testing and security audits are conducted.
- In the event of a data breach, affected members will be notified within 72 hours.
6. Your Rights
As a Soul777 member, you have the following rights over your personal data. Any request can be submitted through our support team.
Right to access your data
You can find out at any time what information Soul777 holds about you.
Right to Rectification
You may contact our support team to correct any inaccurate or incomplete information.
Right to erasure
After account closure, you may request deletion of certain data, beyond what is required by legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
Right to data portability
You may request a downloadable copy of the data we hold about you.
7. Data Retention Period
Soul777 does not retain data longer than necessary. The general policy is:
- Active account data: retained until the account is closed.
- Transaction records: up to 5 years as required by legal obligations.
- KYC documents: retention period as per regulatory guidelines.
- Support conversations: 2 years after account closure.
- Analytics data: up to 1 year in anonymized form.
Once the designated retention period ends, data is securely deleted or anonymized.
8. Privacy of Children & Minors
Soul777 is a platform exclusively for adults (18+). We do not knowingly collect any information from individuals under the age of 18.
If a parent or guardian discovers that their minor child has created an account on soul777, please notify our support team immediately. We will promptly close the account and delete all associated data.
9. Policy Changes
Soul777 may update this Privacy Policy as needed. For significant changes:
- The "Last Updated" date at the top of the page will be revised accordingly.
- In-platform notifications will be sent for significant changes.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
Visiting this page regularly will keep you up to date with the latest policy.
10. Contact Us
For any questions, requests, or complaints regarding our Privacy Policy, please contact us:
- Email: [email protected]
- Support: Platform live chat (available 24/7)
- Response time: Usually within 2 business days